RELATED: This Online Store Has the Worst Customer Service in America. According to the agency, the vast majority of customer complaints come from California, New York, Florida, Virginia, Texas, Washington, Tennessee, and Pennsylvania. However, there’s been an impacted customer in almost every U.S. state. According to the BBB, the telephone number advertised as the contact line for Sneakfoot directs customers to send any communication via email to [email protected] The website also states that “any claims against product authenticity should be made immediately … and emailed to our customer service team at: [email protected],” but customers say their emails to that address go unanswered. “I ordered a pair of shoes a couple months ago but I haven’t received them and they don’t respond to my emails anymore asking for a refund on my order,” one complainant reported to the BBB. Another costumer claims to have tried to contact the company through multiple outlets. “I’ve emailed, texting, tried calling and DMing this company,” the customer reported. “They need to refund my money and take their website down. It’s been a month and they never responded or anything.” RELATED: For more up-to-date information, sign up for our daily newsletter. The Sneakfoot website indicates that the company specializes in the resale of shoes from major brands such as Jordan, Nike, Yeezy, and Adidas, as well as other well-known companies. And the prices aren’t exactly cheap. There are listings for shoes being sold for hundreds of dollars up to tens of thousands of dollars. A pair of Authentic Jordan 1 Retro Dior Low shoes are being advertised on the site for $12,500. (These shoes start at $7,725 on other established websites.)ae0fcc31ae342fd3a1346ebb1f342fcb “The Better Business Bureau strongly encourages consumers to use caution when dealing with online retailers, especially with extremely high mark ups on items being sold,” the BBB says. Sneakfoot doesn’t appear to be responding to customers or the BBB. “At this point, the company has stopped responding to any complaints sent from BBB,” the agency states. The company claims to be located in Glen Allen, Virginia, but the address provided on the website is a UPS store, per the BBB. The agency also says that through further research, they’ve determined that the website for Sneakfoot is registered out of of Canada. “The internet is a two-edged sword: Great to communicate and learn, and great to swindle and cheat. You must research, research, research,” Barry N. Moore, CEO of the BBB serving Central Virginia, said in a statement. “Failure to do so too often ends up in being scammed.” RELATED: Target Just Banned the Purchase of This One Thing at All Its Stores.
